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Using Document Automation to Enhance P&C Paper-to-Digital Processes
To help guide insurers on the path to success in 2013, Strategy Meets Action (SMA) has made a list of the most important actions that should be taken. One of the top imperatives listed is to...
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Using Document Communication to Take on the Risks and Opportunities of Newly...
According to the researchers at global consulting company, PwC: “providers and insurers have ample opportunities, but also significant challenges in serving the roughly 30 million people who will...
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The Strategic Impact of Customer Communications Technology on Top Trends in...
According to Insurance Networking News, “insurers’ ability to process claims effectively has never been more important to their financial results and customer experience.”1 Insurers are looking for...
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Ask the SMA Expert: Should Business Users Have a More Active Role?
Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner. Q: We want to give...
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Connecting with People, Knowledge and Solutions at ACORD LOMA 2013
By Jessica Lovejoy, Cincom Systems The 10th annual ACORD LOMA Forum kicked off on Monday, drawing together business, networking and the top insurance technology industry players in order to understand...
View Article3 Social Media Perspectives from ACORD LOMA 2013
Improving customer experiences was a key topic at ACORD LOMA 2013. How social media can help build upon that experience for insurers was a critical discussion, but can social media have an actual role...
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Winning the Member-Experience Race with Improved Claims Response
The level of care that your claims organization provides is an integral part of your overall product delivery. Now more than ever with all aspects of reform—including the looming individual...
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Cincom to Exhibit at IASA 2013
Cincom Systems, a global software provider, will be exhibiting at the 2013 IASA Annual Educational Conference & Business Show in Washington D.C., June 2-5, 2013 at booth #936. The show will provide...
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Health Insurer’s “Compliance Readiness Checklist” for Member Communications
By Troy Gross, Cincom Systems. In general, compliance means conforming to a rule, such as a specification, policy, standard or law. Regulatory compliance is the goal that all health insurers aspire to...
View ArticleYou Got Your CEM in my CRM!
Twenty years ago when I started my career in IT, there was no such thing as Customer Relationship Management (CRM) systems. In fact, my first sales role was in selling Contact Management software. Back...
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